We understand you have many choices of Agent to choose from and that we need to offer you something different besides rhetoric, or even best price.

Go Direct Lettings Head Office is situated on the Wirral, Merseyside. As residential Letting Agents, the founders have been in the business for over 25 years and have in that time developed a wealth of experience in all aspects of residential property management, lettings and property portfolio growth.

We now offer that vast experience in support of your needs via our branch network and we can guarantee our clients expert advice and assistance at all times. Each of our local letting agents are trained to understand the needs and demands of landlords and tenants in their individual locations. Our company mission statement is clear. We aim to offer a service of the highest quality and integrity to our clients and colleagues and we achieve this by regular training and continuous professional development, keeping all our teams bang up to date with industry legislation, offering all our clients maximum protection by maintaining and practising the code of conduct expected of us by our membership of the national professional bodies.

And we thank you for using our services.

Mission Statement

It is our mission at Go Direct Lettings to offer all our customers and colleagues a service of the highest quality, direct communication at all times, integrity and discretion, with a broad minded and positive approach to getting the job done, to everybody’s satisfaction.

Go Direct Lettings is a franchise organisation.

Each Go Direct Lettings office is a locally owned business and not a subsidiary company or directed by Go Direct Lettings Franchise Group Ltd.

Go Direct Lettings principles are that we aim to offer a full and professional service to all our clients, but we accept that we are all human and mistakes can occur occasionally.

Therefore, in the unlikely event that you may wish to raise any issues regarding your customer care and service you should, in the first instance put this in writing to the Franchise Owner of the Go Direct Lettings office you are dealing with, or have the issue with.

Any issue should in the first instant be directed to the branch concerned and in writing.

The branch director might like to resolve the issue as soon as possible, but may not be able to do so as the situation will need thorough investigation.

The branch will acknowledge receipt of your concerns by return and will endeavour to respond with a full reply within 7 days.

This, we hope, will resolve the situation to the satisfaction of all parties, but if not, or you are not happy with the response, we again suggest that you contact the branch and try to resolve the situation between the parties.

If, after all this, you are still dissatisfied then we point out that all our franchisees are members of a full redress system known as the PRS. (The Property Redress Scheme)

Find Your Nearest Branch

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